Benchmark can offer customers a comprehensive hardware support service across mainland UK. Our 4-hour and 8-hour response services are available between 9.00am and 5.30pm, Monday to Friday.

We can also tailor our service to meet your exact needs – including 24-hour 365-day coverage.

Centralised call control

Benchmark’s customers benefit from our centralised call-logging system. The call centre controls all maintenance requests and ensures that correct escalation procedures are followed promptly. Customers can be provided with comprehensive service reports, directly from the call system.

ISO 9002 accreditation - maintenance services are fully ISO 9002 accredited.

A range of maintenance and support services to suit you:

• 4-hour contracted on-site service
• 4+4-hour fix-or-replace service
• 8-hour contracted on-site service
• Comprehensive, tailored management reporting
• Dedicated on-site engineers
• Automated escalation procedures
• Out-of-hours and 24-hour contracts
• Hardware and software audits, with tagging and inventory
• Bespoke On-site Resources